Privacy Policy

1. Who We Are

Swim Traveller is operated by Fluid Movement. When we refer to "we", "us" or "our" in this policy, we mean Fluid Movement and the Swim Traveller brand. Our website is swimtraveller.com.

If you have any questions about how we handle your personal data, you can contact us at contact@swimtraveller.com.

2. What Data We Collect

We may collect the following personal information from you:

• Contact information: your name and email address when you submit a contact form or sign up for our newsletter.
• Enquiry details: any information you choose to include in a message to us.
• Booking information: name, email, and payment details when you book a trip through our booking partners (e.g. WeTravel). Note that payment processing is handled by third parties, and we do not store payment card data ourselves.
• Usage data: pages visited, time spent on site, and device/browser information, collected automatically via cookies and analytics tools (see Section 6).

3. How We Use Your Data

We use the information we collect to:

• Respond to your enquiries and provide information about our trips.
• Send you newsletters or marketing emails, if you have opted in.
• Process trip bookings and communicate details of your holiday.
• Improve our website and understand how visitors use it.
• Comply with any legal obligations.

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: for marketing emails and newsletters. You can withdraw consent at any time.
• Contractual necessity: to process a booking or respond to a pre-contractual enquiry.
• Legitimate interests: to improve our website and understand our audience, where this does not override your privacy rights.
• Legal obligation: where required by law.

5. Who We Share Your Data With

We may share your information with trusted third parties who help us operate our business, including:

• WeTravel: our booking platform for trip reservations.
• Email marketing platforms: for sending newsletters (e.g. Mailchimp or similar).
• Google Analytics: for website analytics (see Section 6).
• Website hosting providers: who host and maintain our website.

All third parties are required to handle your data securely and in accordance with applicable law.

6. Cookies and Analytics

We use cookies and similar tracking technologies to understand how visitors use our website. This includes Google Analytics, which collects anonymised data about pages visited and user behaviour. For full details, please read our Cookie Policy.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. Contact enquiry data is generally held for up to 2 years. You may request deletion at any time.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the data we hold about you.
• The right to correct inaccurate data.
• The right to delete your data ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time for consent-based processing.

To exercise any of these rights, contact us at contact@swimtraveller.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Our service providers may process data outside of your country of residence, including the United States. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at contact@swimtraveller.com.